On the 29th of March 2017 at approximately 16:00 (GMT) we encountered a problem that meant we were unable to receive a majority of emails that were being sent to us. We were in the process of moving our current mail server from a shared cloud based setup to a much higher performance dedicated server based in Slough. As you can imagine a lot of internal systems had to be re-configured and reset to make this move as smooth as possible. During this time a couple of wires got crossed and caused a misconfiguration between the old and new systems.
With the help of the Vidahost support team, as of 14:23 (GMT) on Thursday the 30th of March this problem has been fixed and we are back up and running.
However, there is a strong chance that if you tried to email us during this time your message would not have been received but you also would not have received a bounce back notification. Please try and resend any emails from the last 24 hours to guarantee a response.
We would like to apologise for any inconvenience this may have caused.